The Pet Depot Services and Rates

Pet Sitting      Dog Walking      Dog Biking
 
New Clients     Existing Clients     Policies
 
In Home Pet Sitting

$20 per visit about 20-30 minutes in length*
$33 per visit about 50-60 minutes in length (great for puppies, seniors, energetic dogs, and 1x a day cat visits)

The Pet Depot services most pets including dogs, cats, birds, rabbits, rats, ferrets, reptiles, and even chickens…all with no hidden costs. When you travel for vacation or work, I provide one to three visits per day for your pets. Visits are scheduled as Morning 8am-10am, Midday 12pm-3pm, and Evening 7pm-9pm. Your pet sitter will always leave you notes and a visit log to keep you informed of your pet's care and activities will you are away. You may also contact your pet sitter by email, text, or phone throughout the day to check-in on your precious pets. Each in-home dog sitting, cat sitting, or other pet sitting visit includes any or all of the following services:

For your pet:

  • Follow your pet's customary diet and routine
  • Fresh food and water
  • Playtime
  • Exercise
  • Dog Walking/Yard access
  • Cat litter changed/scooped
  • Dispense medications
  • Cage cleaning
  • Pick up/clean after pets as needed
  • Brushing
  • Petting, tummy rubs, and chin scratches
  • Provide pet owners with updates as often as preferred
  • Provide lots of love, hugs and kisses, and attention
  • Provide time, care, & even a safety check in making sure your pet remains well and keeps "out of trouble" in the house

For your home:

  • Collect the mail
  • Bring in the newspaper
  • Alternate lights
  • Adjust blinds
  • Water plants
  • Top off pool water
  • Adjust thermostat
  • Trash day service
  • Fill outdoor bird feeders
  • Security check of home

The Pet Depot Pet Sitting and Dog Walking Service provides pet sitting services for Highland Village, Lewisville, and Flower Mound. I service 75077 and 75028.

*On occasion, a Client may have several pets or special needs pets that require a longer visit, over the normal timeframe. In that case, the visit fee will increase to reflect the additional time needed to properly care for all pets.

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Daily Dog Walking

$18 up to 2 dogs (5x per week, weekdays only)
$19 up to 2 dogs (1-4x per week, weekdays only)

Do you work long hours? Do you have a puppy? Daily dog walking is the perfect service for a dog in need of midday relief, fresh air, and TLC. This service is specifically for use for when a pet owner is away at work and understands that their dog or puppy needs a midday potty break by a professional dog walker. The Pet Depot provides dog walks for approximately 20 minutes in length between the hours of 11am-2pm. Pooper scoop and disposal is completed to keep your neighborhood up to proper cleanliness code.

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Dog Biking/Jogging

$27 for a 30 minute jog (1-3x per week)
$40 for a 45 minute jog (1-3x per week)

Dog Biking involves your dog receiving amazing exercise safely jogging alongside me, on a bike. Jogging is fabulous, fun exercise for dogs and provides plenty of health and behavioral benefits. Here are a few important details about the Dog Biking service:

  • I use a special attachment specifically made for jogging a dog alongside a bike, not a regular leash.
  • Jogs are set safely at 30 or 45 minutes sessions and kept at the pace of your dog.
  • This service is best used 1-3 days a week so that your dog can rest in between days of exercise.
  • Dog Biking is suited for dogs of the right breed, age, and temperament for jogging.
  • Dog Biking is not a year-round activity and extreme weather of heat, cold, and rain will dictate when this service can be offered.
  • Review my Dog Biking page for more details and a video all about this service.

A properly exercised dog will be in better condition, more relaxed, and well-behaved!

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New Clients 

When you first contact The Pet Depot, you may reach us via email, phone, or by completing the online Reservation Form. You will be contacted promptly so we can arrange a complimentary in-home consultation. Submitting the Reservation Form is only a request for service and a consultation, not a confirmation of service. Please allow at least 30 minutes for the initial consultation, which enables The Pet Depot to:

  • Meet you and your pets
  • Complete the client and pet profile sheets
  • Get detailed information about caring for your pets and your home
  • Review policies and services
  • Arrange your pet sitting schedule and services needed
  • Complete the Service Agreement and Veterinary Release Form
  • Pick up a house key

This initial consultation also enables you to meet the pet sitter and ask any questions you may have about the services provided.

Reservations are booked based on availability so submit the online Reservation Form as far in advance as possible. Do not assume that completing the Reservation Form or sending an email to The Pet Depot is a guarantee of availability or booking of service. After a service request is made, you will always receive an email confirmation verifying the dates of service, payment, and policy agreement. You are expected to reply to the email within 48 hours confirming your acceptance of the content. The Pet Depot is highly organized using both the client consultation and your email confirmation to maintain accurate records and diligent care for each client and their pets. All that is left is for you to relax during your time away knowing that your pets are in the finest of care with The Pet Depot.

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Existing Clients 

You must always complete the online Reservation Form every time you want to schedule a new service with The Pet Depot. There will not be a need for another consult as the information obtained during the initial consultation, including the Service Agreement and Veterinary Release Form, is permanently kept on file. You will simply receive an email confirmation verifying the dates of service and payment arrangements. You are expected to reply to the email within 48 hours confirming your acceptance of the content.

Reservations are booked based on availability so submit the online Reservation Form as far in advance as possible. Do not assume that completing the Reservation Form or sending an email to The Pet Depot is a guarantee of availability or booking of service. After a service request is made, you will always receive an email confirmation.

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The Pet Depot Policies 
  • Pet and Home Care Information: Client agrees to provide accurate and complete information to Pet Depot so that proper care may be provided for the pet(s) and the home property. Client agrees to disclose information at the Initial Consultation and on the Veterinary Release Form regarding ALL pets residing in and on their home property. It is the responsibility of Client to properly inform Pet Depot of all necessary care and instructions for EACH pet in order for Pet Depot to maintain the safety of the pet(s). Pet Depot will not be held liable for the event of loss, illness, injury, or death to pet(s) resulting from a failure of Client to disclose all necessary care procedures and maintenance requirements for said pet(s). Client further acknowledges that any history or tendency by pet(s) towards straying, aggression, food allergies, health problems, injuries, or destructive behavior has been fully disclosed to Pet Depot. Client agrees to keep Pet Depot informed of changes in any personal or pet information that may arise after the Initial Consultation. If a new pet is acquired in the future or changes requiring on-site instruction occur, an additional consultation may need to be scheduled and billed to Client. Pet Depot reserves the right to refuse to carry out any assignment deemed dangerous, inappropriate, or if the nature of the assignment changed from that agreed during the Initial Consultation or follow-up consultations.
  • Confirmation of Service: After the Initial Consultation (new clients) OR Pet Depot's receipt of your online/phone/email reservation (existing clients), you will always receive an email invoice verifying the service and payment amount. Client is expected to reply to the email confirming acceptance of the service.
  • Visiting Hours/Payments/Fees: Pet Depot provides one to three pet sitting visits per day, each approximately 20-30 minutes. If additional time is involved for the care of your pets and home, then that will be arranged and billed accordingly for the time involved as each situation occurs. Visits are scheduled as morning, midday, and evening shifts. Midday dog walking services, each approximately 20 minutes, are provided daily 11am-2pm. Pet Sitting rates start at $18 per visit. All pet sitting payments are due prior to or on the first day of each service. Dog Walking rates start at $17 per walk. All dog walking service payments are due at the start of the service and on an arranged schedule thereafter. Any charges for unplanned services will be invoiced and then due within 5 days of Client returning home. A late fee of $30 per 30 days from start of each service will be incurred on accounts not paid by the due date. Checks returned by the bank will incur a $30 returned check fee. Client is responsible for all costs of collections including legal and court fees. All rates are subject to change without notice.
  • Cancellations: Cancellations made with more than 7 days notice will receive a 100% credit for the amount applied to a future Pet Depot service. At the discretion of Pet Depot, a 50% credit on a future service will be given on cancellations provided within 7 days of the service start date. For services that include a major holiday (New Year's Eve, Christmas, Easter, Memorial Day, July 4th, Spring Break, Labor Day, Thanksgiving), payment is due in FULL unless the provided cancellation is more than 14 days prior to the start of service.
  • Holiday Fees: A $10 ONE TIME holiday fee will be included for trips that include dates in the following ranges: New Years Dec.30-Jan.2, Spring Break Week in March, Easter Weekend in April, Memorial Day Weekend in May, Independence Day Weekend in July, Labor Day Weekend in September, Thanksgiving Week Monday-Sunday in November, and Christmas Week December 22-28.
  • House Key: Pet Depot will collect a key to Client's home during the Initial Consultation and it is Client's responsibility to ensure that the key provided is lock tested and in complete working order. Client gives Pet Depot the authority to use the services of a locksmith in the event of malfunction of the lock, keys, or automatic door opener. Client also agrees to reimburse Pet Depot within 5 days of return for all costs incurred from the locksmith. It is suggested that Pet Depot retain Client's key for future pet sitting needs. Client agrees to hold Pet Depot harmless for any loss, damage, or injury of any kind to pet(s) or property during periods that Client is not under written or oral contract for services. If Client prefers, although not recommended, the key may be left at Client's home on the last day of service. The key may also be returned personally at a $16 service charge. There is also a $16 charge each time Pet Depot makes a trip to Client's home to pick up the key for service.
  • Checking on Your Pet/Arriving Home: During your travels, you may contact Pet Depot via phone, email, or text to check on your pet. Client must contact Pet Depot upon arriving home so Pet Depot knows Client resumes responsibility for his/her pet(s). Doing so will avoid any additional charges for unneeded visits to Client's home. Client also agrees to notify Pet Depot of any concerns within 24 hours of returning home.
  • Pet Photos: Pet Depot is granted permission by Client to take pictures of Client's pet(s) for sole use by Pet Depot for record keeping and promotion.
  • Damage by Pets to Property, Persons, or Pets; Damages by Other Acts: While Pet Depot makes all attempts to limit any destruction by pets of household goods including property, furniture, and carpet, Pet Depot cannot be held liable for damage done by Client's pet(s) to Client's home. Pet Depot will always make every effort to clean up after Client's pet(s), using provided cleaning supplies. Pet Depot cannot be held liable for damage to flooring or household items caused by Client's pet(s). Furthermore, Client will be responsible for all medical expenses and damages resulting from an injury to Pet Depot pet sitter or other persons by Client's pet(s). Client agrees to indemnify, hold harmless, and defend Pet Depot, in the event of a claim by any person injured by Client's pet(s). In the event that another animal is bit by Client's pet(s) or exposed to any disease or ailment from Client's pet(s), it will be Client's responsibility to pay all medical costs and damages incurred by the "Victim" pet(s) owners. Pet Depot is not responsible for damages or loss to your home beyond the control of the pet sitter (I.E. leaks, AC and electrical problems, acts of nature, burglary). In such situations, Pet Depot will make every attempt to contact Client before taking action to resolve the problem. All repairs and related charges will be the responsibility of Client and will be reimbursed within 5 days to Pet Depot upon Client's return home.
  • Access by Others: Pet Depot accepts no responsibility for the security of the premises or loss if other individuals have access to Client's home or if the home is not properly secured. Furthermore, Pet Depot will not be held liable for the event of illness, injury, loss, or death of those pets in Client's home where others have access for any reason. While Pet Depot will agree to job sharing on a case-by-case basis, Pet Depot cannot be held responsible for pet sickness, pet injury, pet loss, home damages, or other damages to pet and property due to the fact that other individuals are entering the property besides Pet Depot. All individuals granted rights to visit the home by Client must have their contact information provided to Pet Depot before each pet care service begins. All visitors must leave a note for Pet Depot stating the time and date of each visit made in the home as well as stating any health care provided to pets. Pet Depot will not enter and provide services in an occupied home without being previously made aware of visitors. It is understood that anyone with access to the Client's home without following these procedures will be viewed as intruders and, for the safety of Client and Pet Depot, the police will be called on all such suspicious acts.
  • Household Maintenance: All mail, newspapers, and door hangers will be brought inside by Pet Depot. Pet Depot will also water inside plants but Client must provide instructions on how often and how much to water all inside plants. Pet Depot is not liable for any dead or dying plants. Pet Depot will monitor temperatures inside the home and adjust thermostats accordingly for the comfort of your pet(s) and your pet sitter.
  • Unsecured Pets/Pet Proofing: Pet Depot will not be held liable for the event of illness, injury, loss, or death of those pets allowed to free-roam outside or have unsupervised outdoor access. It is advised that all pets wear an ID tag with Client's contact information including address and phone number AND that they remain inside the home for their own safety and welfare. It is also Client's sole responsibility to pet–proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors, and other devices meant to keep your pet inside of or away from areas of the home/yard. Pet Depot does not assume and has no liability for any injuries the pet may sustain while in/on its own home/property.
  • Flea Preventative: For the safety and well-being of all pets under the care of Pet Depot, Client agrees to keep pet(s) on a flea preventative as needed if the pet(s) have access to the outdoors OR exposure to other pets with outdoor access. Pet Depot reserves the right to refuse or discontinue services for any assignment where there is a flea problem that can lead to fleas being transported from one property to another.
  • Security: Pet Depot will perform a home walk through during services, which includes checking that all perimeter doors and windows throughout the home are locked. Pet Depot completely respects your privacy, but prefers to enter all rooms to perform a cursory inspection for the safety of the pet(s), home, and pet sitter.
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Email with questions or schedule a consult today!
The Pet Depot
214-535-6038
info@thepetdepot.net
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